What are you looking for?

Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at +1-901-786-9274 or email us with your question

Top ten most popular FAQs

Are free Anti-Virus software any good?

Free Anti-Virus programs has extremely low identification rates. Give us a call and we will be glad to illuminate you about the most recent security programs we prescribe and pitch to each & every one of our customers for Spyware, Malware and Virus assurance.

What exactly are Managed IT Services?

Basically, Managed IT Services handled by MARKETLENSE LLC implies that we deal with all your equipment and programming sourcing, establishment, specialised help, and IT staff needs. It additionally implies Marketlense LLC goes about as your go-to consultancy and bolster group, giving planned support and overhauling of your frameworks, alongside crisis help to keep your business fully operational, reducing downtime and increasing productivity

What is cloud backup?

Cloud reinforcement otherwise called Online Backup is where your on location reinforcements are exchanged to an offsite server consistently. The server is situated in a safe server farm in Perth. Cloud Backup replaces the requirement for somebody to take a reinforcement home every night. It is increasingly secure, dependable and simpler to oversee and screen.

What kind of response times can I expect?

Usually any service request is resolved with-in 2-3 business hours but it also depends on the kind of issue reported by customer. We are a team of service driven people who believe in “value for money” kind of service.

How Long is a Managed Services Contract For?

You can have multiple options here. If you dont want a longer commitment you can have “pay as you go” service or can sign-up for longer duration if you want to replace your IT department.

Call us to discuss about the best deals that we can offer.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed IT Services cost?

Our administration demonstrate utilizes a fixed month to month charge, which depends on the size and unpredictability of your specific system. When gotten, your Managed IT Services will cover upkeep and backing for each segment of your system, furnishing you with genuine feelings of serenity and the capacity to precisely gauge your IT support costs.

What if we already have an internal IT department?

Don’t sweat it! We offer scalable arrangements that can be custom-made to meet your particular needs. Whether you need a full bundle of oversaw IT benefits and counseling, security arrangements or administration work area support, Marketlense LLC makes it basic with a reasonable and tweaked level rate administration plan.

How does a flat rate billing save me money?

Flat or Level rate charging enables you to choose a plan for your IT spending, so that you can focus more on your main business objectives. We tweak each administration bundle for your one of a kind business, so you pay for what you need or can say “PAY AS YOU GO”. Marketlense LLC fills in as your “one stop shop” for all your oversaw IT benefits needs. What’s more, we do it for one fixed month to month cost – We Don’t Profit from your Pain!

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.

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